Customer Service Assistant - Planet

Talent Pal

Dubai

AED 50,000 - 200,000

Job description

remote type

Onsite

locations

Dubai Tax Free Office UAE

time type

Full time

posted on

Posted 3 Days Ago

time left to apply

End Date: October 29 2024 (3 days left to apply)

job requisition id

JR08586

Key Results Area:

Strive for first contact resolution when dealing with all shoppers merchants and other callers on a daytoday basis.
Provide related reporting on an ongoing and ad hoc basis if required. Take ownership of tourist & merchant issues queries and bring them to a resolution.
Provide cover to other Customer Service staff for planned and unplanned absences. Providing general administrative support.
Be fully familiar and understand authority level and ultimate accountability of this role.
Liaise regularly with Customer Service Manager centralised Customer Service Supervisor and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
To meet business needs this role might also include other administrative tasks.
Cooperate with other departments of the company to ensure the processes are aligned
Participate in the Companys Performance Management System and ensure full compliance with all policies and procedures reporting systems and Company Values at all times.
Follow communication procedures guidelines and policies.
Go the extra mile to engage customers.
Resolve customer complaints via phone email mail or social media.

About Us

Company Background

Planet provides integrated software payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.

Founded over 35 years ago we have evolved our services delivering an innovative digital commerce platform that puts customer experience first.

With headquarters in London and around 3000 expert employees located across six continents we serve customers in over 120 markets.

This job has been sourced from an external job board.
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