Front Desk Associate

Responsibilities:

1. Customer Interaction: Greet and welcome clients and visitors as they enter the office, ensuring a friendly and professional first impression.
2. Client Assistance: Assist customers with their inquiries, provide information about after-sales services, and guide them to the appropriate department or personnel.
3. Appointment Management: Schedule and manage appointments for after-sales services, ensuring efficient use of time and resources.
4. Documentation: Handle and process paperwork related to after-sales services, including service requests, warranties, and customer feedback forms.
5. Coordination: Collaborate with the service team to ensure smooth workflow and timely updates to customers regarding their service status.
6. Complaint Resolution: Address and resolve customer complaints or direct them to the appropriate person for resolution.
7. Facility Management: Ensure the front desk area is tidy, organized, and well-stocked with necessary supplies and informational materials.
8. Communication: Maintain clear and effective communication with customers, service team members, and management to ensure excellent service delivery.

What we are looking for:

1. Be eligible for the Emiratisation program and hold the corresponding Family Book.
2. English and Arabic proficiency level.
3. Positive attitude and integrity to build trust and achieve success while offering a jaw-dropping experience to our customers.
4. Excellent verbal and written communication skills.
5. A deep understanding of our value proposition and the ability to empathize with others.
6. Ability to handle rejection, stay motivated, and adapt to changing circumstances.