Head Of Operations

We are seeking a dynamic and experienced Head of Operations to lead our operational activities and drive efficiency across the organization. The ideal candidate will have a proven track record in operations management, exceptional leadership skills, and the ability to foster a high-performance culture within the team.

Key Responsibilities:

1. Strategic Sales Leadership: Develop and implement operational strategies to enhance organizational efficiency and ensure alignment with business objectives.
2. Team Management: Lead and manage a team of 20+ members, fostering collaboration and motivating team members to achieve high performance.
3. Process Optimization: Oversee the development, enhancement, and implementation of operational policies and procedures to improve service delivery and operational efficiency.
4. Performance Monitoring: Set performance goals, monitor key performance indicators (KPIs), and ensure adherence to quality and compliance standards.
5. Stakeholder Engagement: Collaborate with internal and external stakeholders, ensuring exceptional service delivery and operational excellence.
6. Budget Management: Oversee budgeting and resource allocation to maximize operational efficiency and ensure cost-effectiveness.
7. Reporting: Prepare and present operational reports to senior management, providing insights and recommendations for improvement.

Qualifications and Skills:

1. A minimum of 4 years of experience in operations management within a corporate service provider environment.
2. Proven experience in leading and managing teams of 20+ employees, with a track record of achieving team objectives.
3. Exceptional communication skills in English, both written and verbal, with the ability to effectively engage with stakeholders at all levels.
4. Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
5. Proficiency in using operational tools and technologies to streamline workflows and enhance productivity.

Preferred Attributes:

1. A proactive and results-driven approach with excellent organizational and time-management skills.
2. Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities effectively.
3. Strong interpersonal skills and the ability to inspire and lead a diverse team.