UAE Senior Consultant - Customer Experience Service Designer

Sia Partners Middle East is looking to grow its team in Abu Dhabi with resources experienced in topics related to customer experience and service design. The expected resource(s) should have demonstrable knowledge and experience in tools and practices related to this topic and have the ability to participate in a team to design client processes (B2B and B2C) and support in enhancing the culture towards customer excellence. The resource will be expected to work alongside our local and international resources to further identify suitable tools and practices in order to further strengthen our offering and capabilities in the region on these and similar topics.

Our Senior Consultant for Customer Experience and Service Design will play a pivotal role in supporting the delivery of project engagements, go-to-market activities, and targeted initiatives within our Middle East team. Operating across various sectors, they engage in designated sector and knowledge-based topics ensuring diligent monitoring and execution of services that generate value to our clients and ecosystem.

You will be part of a multidisciplinary team engaging in a wide range of engagements:

1. Contribute to various work streams within complex projects ensuring regular progress updates and strategic alignment with client goals.
2. Conduct high-level analyses and develop comprehensive action plans.
3. Lead meetings effectively to drive strategic decision-making.
4. Proactively identify, track, and qualify new business opportunities. Independently draft significant sections of business proposals contributing to the team's growth objectives.
5. Supervise and mentor junior team members ensuring their ongoing professional development and significant contribution to project deliverables.

Additionally, you will contribute to the internal life of the firm through various initiatives:

1. Developing or enhancing our offerings through training sessions and working groups.
2. Contributing to our publication policy through articles, studies, and press releases.
3. Expanding new business activities by responding to tenders and drafting commercial proposals.

Qualifications :

To qualify you must have:

• Bachelor's or master's degree from a top-tier university in Engineering, Business Administration, Finance, Economics, Design, Communications, or other relevant fields.
• Business proficiency in English and Arabic (written and spoken) is mandatory.
• 4-6 years of consulting experience or in a sector related to our activities with a focus on client management and project management.
• Advanced proficiency in any of our core management consulting areas as well as our digital and/or design and marketing services.
• Advanced proficiency in any of our sector-based focus areas.
• Proficiency in project management and stakeholder engagement.
• Enhanced interpersonal skills capable of fostering client relationships and collaborating effectively with diverse teams.
• Excellent communication and presentation skills with the capability to inspire the decisions of executives and stakeholders.
• Strong analytical skills capable of leading analytical projects and interpreting complex data sets. Ability to extract insights and implications from data sets collections.

Additional Information :

Joining Sia Partners means integrating into a globally recognized firm that fosters personal growth through our unique Sia Village concept which promotes a community-driven culture reinforced by values of Excellence, Entrepreneurship, Innovation, Teamwork, Care & Support, and Employee Wellbeing ensuring a fulfilling career path.

What a career at Sia Partners offers you:

• Competitive compensation: a competitive salary and benefits package benchmarked against the market to ensure the most competitive offers.
• Entrepreneurial spirit: Join us on an entrepreneurial journey that not only fosters innovation but also empowers you to drive your own success. Dive into a culture where your ideas shape the future.
• Tailored career advocacy program: Receive dedicated support designed to help you achieve your professional aspirations. Our program pairs you with mentors who provide actionable feedback ensuring continuous progress and success in your career path.
• Continuous growth: Engage with ongoing opportunities for learning and development particularly in new and emerging topics. Stay ahead of the curve by continually advancing your knowledge and skills.

Our Commitment to Diversity:

Sia Partners is an equal opportunity employer. All aspects of employment including hiring, promotion, remuneration, or discipline are based solely on performance, competence, conduct, or business needs.

At Sia Partners, we believe in fostering a diverse, equitable, and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients building trust by creating an inclusive environment of curiosity and learning which affects lasting impact.

We are guided by the pursuit of understanding and take pride in being able to provide meaningful solutions to our clients' unique challenges. We bring our whole selves to work and strive to listen, observe, understand, and be understood.

To learn more about our mission, values, and business sectors please visit our website.

Sia Partners is an equal opportunity employer. All aspects of employment including hiring, promotion, remuneration, or discipline are based solely on performance, competence, conduct, or business needs.

Remote Work :

No

Employment Type :

Full-time