Asset Response Officer-Palm Jumeirah Monorail

Asset Response Officer-Palm Jumeirah Monorail

Posting Start Date: 23 Mar 2025

Location: Dubai, AE, S71231

Contract Type: Full Time

Asset Response Officer

Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

We are looking for an Asset Response Officer who will assist the Asset Maintenance Team in providing effective technical support on all aspects of maintenance related works to the Palm Monorail.

The ideal candidate should have the ability to multi-task and manage various tasks, and possess good communication skills. Excellent organisation, time management and prioritizing skills are essential.

This role is part of the Technical team and will be based in our Palm Monorail Contract in Dubai.

Key Accountabilities

• Carry out all levels of preventive and corrective maintenance activities and minor labour-oriented maintenance activities, capable of using basic tools such as wrenches, hammers, multi-meters, etc.
• Assist the Asset Maintenance Technicians in responding to incidents on the track, viaduct, electrical, mechanical, and electronics systems in a timely and efficient manner.
• Assist the Asset Maintenance Technicians in day-to-day maintenance and preventive tasks.
• Carry out preventive maintenance checks of cleaning equipment such as industrial vacuum cleaners, high-pressure cleaning machines, and other specialised cleaning equipment.
• Assist the Asset Maintenance Technicians or other technical support staff to identify different types of cleaning methods including cleaning and restoration treatments.
• Provide support to the senior engineers in administrative tasks such as collating reports.
• Maintain Electrical, Mechanical or Electronic systems relating to Rolling Stock, Automatic Train Control and Communications.
• Maintain high voltage traction supply systems.

Specific Requirements

• Minimum 1 year of relevant working experience in the maintenance of buildings and structures activities, such as general structural maintenance and repairs of buildings, viaducts, and tunnels.
• Experience in structural stitching, grouting, scaffolding, pressure pointing, re-casing, and general structural repairs is preferable.
• Understanding and experience in adhering to structural work instructions.

What’s in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

• Competitive monthly pay and allowances that are commensurate with the role and industry standards.
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing.
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards.
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones.
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture.
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.