Dental Receptionist (Western/ European)

Summary of Job Profile:

• Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Essential Duties and Responsibilities

Pre-Clinical Management

• Greet patients, answer phone within 3 rings, and respond to enquiries accurately.
• Check answerphone messages/missed calls and return calls.
• Call all patients to confirm appointments; if no response, send SMS/Email.
• Send SMS confirmations for appointments and birthday alerts.
• Answer and manage incoming calls.
• Respond accurately and comply with requests for information.
• Schedule patient appointments.
• Confirm upcoming appointments and recalls according to office protocol.
• Monitor all doctors’ appointment diaries to ensure their patients have the correct bookings and their preferences are being met whenever possible.
• Call all waiting list appointments when availability is there to accommodate all patients.

Patient Management:

• Register new patients according to established office protocols.
• Assist patients in completing all necessary forms and documentation.
• Verify and update patient information.
• Inform patients of dental office procedures and policies.
• Move patients through appointments as scheduled; for patients coming late, check with the Doctor and advise patients.

Post Clinic Management:

• Patient Care Calls for all patients, with the exception of ortho, routine exam & cleaning – report any problems to the appropriate dentist or practice manager.
• Enter all relevant patient information into the data system.
• Collect and receive payments from patients at the time of treatment, recording correctly; tally cash/credit card reports and hand over to the person in charge.
• Complete and send Daily Income Reports to all relevant managers.
• Inform patients of financial treatment plan options.
• Arrange payment schedules with patients.

Insurance and Admin Function:

Maintain and manage patient records in compliance with privacy and security regulations.

• Arrange patient charts for next-day appointments.
• Fill in cancellations and no-shows.
• Organize referrals to other branches and any specialists.
• Dispatch lab work appropriately.
• Prepare claim forms for dental insurance.
• Arrange supporting documents for insurance claims.
• Sort and distribute incoming and outgoing post.
• Ensure the reception and your working area are kept clean at all times.
• Perform other related duties as required.

Key Competencies:

Communication skills, information collection and management, planning and organizing, accuracy, customer service skills, teamwork, initiative, adaptability, confidentiality.

Education and Experience:

• General education degree or high school diploma.
• Knowledge of dental terminology, procedures, and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of dental insurance.

Job Type: Full-time

Pay: AED1.00 - AED2.00 per month

Application Question(s):

• Do you have experience working as a Dental Receptionist?
• Can you join immediately?