Operations Planning Assistant

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. As the Freight Forwarding Experts, since 1815, we offer standard Global Freight services in addition to highly specialized end-to-end transportation solutions to customers across most industries around the world.

DGF UAE has an opening for Operations Planning Assistant. You will manage all warehouse operations and logistics related planning and administration jobs related to outbound & inbound operations activities, repack, packing material supplies, and outbound logistics operations to ensure that shipments are ready to be dispatched as per business plan. Handle system issues in SAP and WMS in coordination with Internal and External IT/other departments. This position acts as a member of the Warehouse Operations & Logistics Planning team who is the backbone for warehouse operations and takes several decisions daily to ensure that operations and outbound logistics function smoothly for maximum customer satisfaction.

In this Operations Planning Assistant role, you will:

Key Tasks

• Planning daily outbound, inbound, and Country of origin printing shift operations based on outbound/inbound/logistics requirements.
• Allocation and shipment creation in WMS as per the shift operations plan.
• Ensure all pick labels / put away labels of normal, priority & exception shipments are ready well before the shift starts.
• Manage and decide shipments based on exception orders in WMS and SAP as per regulatory and logistics requirements.
• Follow up with WH Operations team to finish pick/pack as per invoicing plan for both VOR, Supplementary orders, and stock orders.
• Prepare DG documentation as per requirements.
• Invoicing all OB shipments in SAP/WMS on time, based on transport and revenue recognition requirements. Manage SAP / WMS issues related to invoicing.
• Ensure ASN’s labels are printed and required fields are updated in WMS to make sure inbound operation is running without interruption.
• Communicate and respond to queries related to outbound shipment processing and logistics status from other departments in GM and logistics team.

• Management reporting - ensure that all management reports, shipments and logistics reports and all reports related to inbound are maintained as per requirement.
• Prepare and publish daily operations report and all other management reports.
• Proper planning of COO printing and ensuring that the shipments are ready for dispatch as per business plan which is vital for 60% of the business. Coordinate with operations team, COO printing and logistics service provider’s team to ensure that the shipments are dispatched on time.
• Track outbound shipments with respective LSP and monitor performance.
• Planning and prioritizing of inbound air and sea shipments processing by WH operations as per business requirement.
• Plan inbound container pulling as per container pulling priority to avoid port demurrage.
• Plan outbound logistics to maximize truck volume utilization of outbound trucks.
• Plan and schedule appropriate modes of transportation based on daily operational planning.
• Maintain courteous, prompt, and efficient customer relationships - internal and external.
• Analyze service failures/issues and implement performance improvement processes to enhance future service delivery.
• Address 3PL issues to Outbound/Inbound Supervisors, document issues and track them.
• Sample verification of shipment (e.g., comparing LSP delivery report versus Facility shipment tracking).
• Monitor Outbound/Inbound logistics KPIs.

Stakeholders

• Explain, train, and coach facts, policies and practices related to job area.
• Support and interact primarily with colleagues of own sub-function.
• Work toward the organizational goals with the team.

Management Responsibility

• Individual contributor without direct responsibility for leading others.

Now, here’s what we need from you.

Education Level

• Bachelor’s Degree / MBA with exposure to logistics industry or equivalent experience/qualification, proficient in MS Excel.

Experience Level

• Less than 2 years / fresh graduate with good academic background + proficient in MS Excel.

Skills:

Warehousing, First Choice, Data Entry, Workplace Safety, Occupational Health, Performance Management, Performance Dialog, Operations Management, Technology Trends, DHL Business Knowledge, Business Processes, Business Strategy, Computer Applications, Multi-tasking, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html.

If you are ready to join our team and become a future leader in the world of Freight Forwarding, submit your resume via OUR career’s website.

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees.
• The most efficient processes and fastest response times.
• The best solutions and best customer service.

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results.
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.