Front Desk Representative

Responsibilities:

1. Greet and welcome visitors, clients, or guests in a courteous and professional manner.
2. Answer phone calls and direct them to the appropriate person or department.
3. Provide general information about the organization, its products, or services.
4. Manage bookings and appointments, ensuring accurate scheduling and follow-up.
5. Handle customer complaints or inquiries by providing appropriate solutions or directing them to the relevant team members.
6. Maintain a clean and organized reception area.
7. Sort and distribute incoming mail or deliveries.
8. Keep records of visitor and client information.