Take full ownership of customer service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customer.
Ensure customer concerns are addressed promptly and professionally, and escalated in a timely manner to the store manager when necessary.
Recommend, select, and help locate or obtain merchandise based on customer need in other Majid Al Futtaim fashion brands and stores, if not available in-store.
Achieve set sales targets and use creative ways to exceed the same, keeping the customer in mind.
Ensure awareness and understanding of product range and current in-store promotion details, sharing the information with customers to encourage sales.
Ensure store standards are maintained at all times, supporting with in-store tasks including but not limited to cleanliness, tidiness, and replenishment.
Comply with all store security policies and regulations, minimizing exposure to stock loss.
Open and close cash registers at the start or end of the business trading day, performing tasks including but not limited to counting money, separating charge slips, vouchers, balancing cash drawers, and making deposits.