Manager, Partnership

Job Purpose:
To actively drive the retail banking Digital acquisition business through various channels/Model in order to achieve the strategic objectives of the Bank of Tomorrow, increase share of digital sourcing vs non-digital sourcing, and expand the digital sales of Credit Cards. The incumbent will be required to effectively manage digital sales through alternate channels relationship; track, analyse and drive performance; work closely with internal stakeholders for policy updates and timely processing of applications; develop strategies to generate clean business through market penetration and contribute to a minimum-risk work environment through robust quality assurance measures and remain compliant to the latest guidelines established by the Bank and Central Bank of UAE.

Principal Accountabilities:

1. Achieve annual budgeted plan set by the Bank in agreement with Channel partner. The budget can be reviewed upon Management's discretion at any strategic point in time.
2. Continuously improve sourcing through performance driven culture and higher productivity.
3. Identify the gaps in the digital sourcing and liaise with the respective stakeholders to resolve the same at the earliest.
4. Establish effective business relationship with Alternate channel partners and clients through networking in order to develop a sustainable business model.
5. Perform competition and market analysis to support management's strategizing and planning initiatives.
6. Awareness of the latest policies, procedures and guidelines of the department, other associated units and the Bank to ensure compliance, minimum-risk operations, and timely processing of applications.
7. Effective rework controls to ensure high levels of customer satisfaction and timely achievement of business targets.
8. Portray elements of effective leadership to motivate and guide Alternate Channels and promote a productive working relationship.
9. Conduct regular Partners sessions to discuss business strategies, knowledge sharing, product and policy updates, and share and implement best practices.
10. Review customer complaints and feedback whilst encouraging an autonomous work culture for performing staff.
11. Actively participate in recruitment by Agencies / Partners by ensuring top performers are selected and manage capacity planning.
12. Ensure adequate training and development is carried out for the Agency sales staff for self-improvement and development.
13. Actively mentor the team and propose trainings to drive performance and promote continuous learning.
14. Monitor the team's adherence to the policies, procedures and guidelines of the Bank and department.
15. Quality Control: Ensure the Agency teams comply with the latest policies pertaining to application processing.
16. Review application submissions and effectively identify gaps in order to control rework rate.
17. Promote quality submission with minimal deviation to encourage better customer satisfaction, timely processing, efficient turn-around-time and positive onboarding experience.
18. Ensure all concerned stakeholders adhere to agreed SLAs and highlight areas of improving turn-around-time.
19. Establish effective controls to mitigate mis-sell and incidents related to audit, compliance and AML.
20. Reports and Analytics: Actively track channel performance to ensure productivity levels are maintained in each business cycle.
21. Diligently review application submission reports to analyze each stage of processing, track pipeline cases, decline rates and approvals for each business cycle.
22. Review and analyze customer complaints to identify areas of improvement, training requirements, process realignment and potential risk venues.
23. Maintain team productivity MIS for reporting.
24. Internal Coordination and Communication: Maintain a strong network within the Bank to aid in achieving business objectives.
25. Work closely with internal stakeholders to ensure end-to-end efficiency in application processing.
26. Function as the voice-of-channel partners and digital platforms to address business hindrances, update market feedback, and propose suggestions to management and direct stakeholders such as Credit, CADMIN, IT, Products, Operations and Sales Support.
27. Actively engage and contribute in projects and cross-functional committees and meetings as and when assigned by management.

Requirements:

1. Graduate, preferably in commercially oriented discipline or Diploma in business/finance related subjects.
2. 5 years of supervisory experience in Retail banking and with a proven track record in sales.
3. 3 years of experience in the Middle East; preferably in UAE.