Quality & Sustainability Manager

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering company in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

1. Responsible to ensure all departments prepare ISO standard documentation and successfully assist in its implementation within the property.
2. Responsible to ensure all SOPs are in place for all departments as a part of ISO implementation.
3. Develops, reviews, compiles, updates, and upgrades the ISO-IMS related plan, procedures, manuals, instructions, SOPs, process charts and other relevant documents to meet the statutory as well as legal requirements for all the management systems in place including QMS; FSMS, EMS; OHSAS & other ISO standards.
4. Provides technical advisory support for hotel’s Food Safety Management System and Occupational Health & Safety Management System.
5. Manages QA/QC personnel, training personnel to include organizing and prioritizing group tasks, performing training, and writing performance reviews.
6. Develops, implements and maintains programs and processes to ensure high quality products & services and compliance with Good Manufacturing Practice (GMP), Current Good Manufacturing Practices (cGMPs) and other applicable national and international standards and trends to ensure the consistency and continual improvement of grand hotel services.
7. Develops and implements quality management strategy and plans, including resource, systems, timescales, financials, to support, contribute to, and integrate within, the organization’s annual business plan and long term strategy.
8. Develop and maintain systems to establish standards relating to activities and products.
9. Develops and maintains systems to measure performance against established standards.
10. Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advise/assist according to performance levels.
11. Monitor and inform/communicate/apply standards created/maintained by external bodies, and integrate within internal quality management systems.

Qualifications

• Full compliance with HACCP standards and certification
• Degree in science in either biology or chemistry or microbiology
• Minimum 10 years of relevant experience in the related field or MS degree in above subjects with a minimum of 8 years experience in the related field.
• Strong understanding of environmental laws, regulations, and best practices.
• Analytical skills with the ability to analyze data and develop improvement strategies.
• Excellent communication and interpersonal skills.
• Leadership and team collaboration experience.
• Lead Auditor or Internal Auditor Training in any one or all of the following areas that include Quality Management System, Environment Management System, Occupational Health & Safety Management System or Food Safety Management System.
• Knowledge of Quality Assurance/Quality Control Procedure of a wide range of hotel operations including products and service quality improvements, compliance with legal and statutory requirements as well as control of learning and development activities.
• Experience in a QC Management role.
• Experience in a wide range of HSE risk management roles.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.