Cluster Reservations Agent

Position: Cluster Reservations Agent

Job Location: UAE

Key Responsibilities:

1. Sell IHG products and services using up-selling and suggestive selling techniques
2. Promote the Hotel's (and IHG DFC generally) products and services
3. Maintain a high level of product and service knowledge about all IHG DFC Hotels in your region
4. Develop and maintain a regular pattern of sales calls
5. Record and process reservations made by phone/fax/email
6. Process amendments to reservations such as extensions, early departures, etc.
7. Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
8. Maintain knowledge of special rates/offers/promotions
9. Monitor reservation levels and inform Managers of current and future occupancy rates
10. Prepare reports as requested (e.g., to travel agents, business houses, F&B, Daily pick up etc.)
11. Prepare reservation sales reports
12. Monitor Web-Supplier extranet and match upcoming bookings with Opera PMS
13. Follow up on daily traces
14. Prepare no show and cancellation reports daily
15. Charge prepaid bookings at the time of reservation with secure pay or manual
16. Perform daily profile checks for upcoming arrivals

Minimum Requirements:

1. Minimum 1 year of front office or reservations experience
2. Intermediate knowledge of Microsoft Office
3. Advanced English writing and speaking skills
4. Knowledge of Opera is desirable
5. Knowledge of Arabic language desired
6. Ability to work independently and within a team environment
7. Ability to lead and motivate team members

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