Public Area Attendant

Roles and responsibilities

• Ensures working knowledge of all hotel’s public areas.
• Ensures cleaning schedules are completed in a routine and timely manner.
• Responds to emergencies effectively and efficiently.
• Liaises with Housekeeping Supervisor regarding chemical usage, problems, or rectification suggestions.
• Contributes to Housekeeping Departmental Meetings.
• Maintains knowledge of special programs and events in the hotel to recognize and respond to guests' needs.
• Maintains hotel information to provide information to guests.
• Assists guests and escorts them to locations within the hotel at their request.
• Completes tasks as directed by Management.
• Refers major complaints to management.
• Operates equipment safely and sensibly.
• Maintains stock levels.
• Recycles where possible.
• Works in line with business requirements.

What we need from you

• The ideal candidate should have a minimum of 1 year experience in a similar role within the hospitality industry.
• Furthermore, a person with detailed knowledge of housekeeping within a quality luxury brand.
• Good English communication skills are essential both orally and in writing.
• High school diploma or equivalent preferred.
• Proactive with a meticulous eye for detail.
• Strong organizational, supervisory, and communication skills.
• Able to convey information and ideas clearly (Communication).
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Work well in stressful, high-pressure situations.
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work well with limited supervision.

Desired candidate profile

1. Attention to Detail

• Ensuring cleanliness and upkeep of public areas such as lobbies, hallways, restrooms, and elevators.
• Inspecting and maintaining areas for cleanliness, hygiene, and tidiness.
• Addressing small issues before they become noticeable to guests, such as stains, spills, or litter.

2. Customer Service

• Providing a welcoming and positive environment for guests through clean and well-maintained public spaces.
• Responding to guest inquiries or concerns promptly and professionally.
• Maintaining a friendly and approachable demeanor while interacting with guests and colleagues.

3. Cleaning and Maintenance Skills

• Proficiency in cleaning techniques, such as vacuuming, dusting, polishing, and mopping.
• Knowledge of appropriate cleaning agents and tools for different surfaces and areas (e.g., floor cleaners, disinfectants).
• Performing basic maintenance tasks like changing light bulbs or reporting malfunctioning equipment.

4. Organization and Time Management

• Managing time effectively to ensure public areas are cleaned and maintained according to the hotel’s schedule.
• Prioritizing tasks to address the most urgent areas, especially during busy times.
• Keeping track of supplies to ensure public areas remain stocked with necessary items, such as toiletries and tissue paper.

5. Physical Stamina and Endurance

• Ability to stand, walk, bend, and lift for extended periods during shifts.
• Capability to carry cleaning equipment and supplies, such as vacuum cleaners or cleaning carts.
• Managing physical tasks, such as scrubbing or lifting furniture, in a safe and effective manner.

6. Health, Safety, and Hygiene Knowledge

• Adhering to hygiene standards and safety protocols to ensure public areas are safe and clean for guests and staff.
• Knowing how to handle cleaning chemicals properly and store them securely.
• Awareness of fire safety, emergency procedures, and first aid to handle any incidents that may arise.

7. Teamwork and Collaboration

• Working closely with housekeeping and other departments to ensure that public areas are consistently well-maintained.
• Communicating effectively with other team members to manage cleaning schedules and tasks.
• Assisting in other areas of housekeeping or facilities maintenance as needed.