Remote Customer Support Agent (UAE Nationals)

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 750+ properties and employ a dedicated team of over 255+ professionals.

About the Role:

We are seeking UAE Nationals for the role of Remote Customer Support Agent at Deluxe Holiday Homes. In this role, you will play a key part in building and maintaining strong relationships with property owners, addressing their needs effectively, and facilitating seamless communication between them and our team.

Responsibilities:

1. Address a wide range of inquiries from property owners, covering financial matters, utility services, expenses, payouts, banking procedures, listings, portal functionality, pricing structures, availability, property inventory, and access card management.
2. Provide owners with thorough and precise information, ensuring clarity and accuracy in responses.
3. Handle inquiries and concerns promptly and courteously via phone calls and messaging platforms.
4. Respond to owner queries via email in a timely manner, maintaining a professional tone and addressing all aspects of their inquiries.
5. Log unresolved queries, generate tickets, and ensure timely follow-up to ensure all owner concerns are addressed efficiently.
6. Gather pertinent information from potential property owners, facilitating the acquisition process.
7. Utilize platforms like HubSpot to record and manage deals and relevant information effectively.
8. Coordinate with various departments to fulfill owner requests, collaborating closely with maintenance, housekeeping, reservations, inventory, operations, and other relevant teams to resolve issues promptly.
9. Manage the escalation process for unresolved issues, ensuring a swift and satisfactory resolution.
10. Generate detailed reports summarizing owner interactions and issue resolutions, providing insights for continuous improvement.
11. Adapt to evolving responsibilities as required by the role and organizational needs, remaining flexible and proactive in addressing challenges.
12. Fulfill any additional duties assigned by management, contributing to the overall efficiency and effectiveness of owner relations operations.

Benefits:

1. Competitive salary Package;
2. Medical Insurance Plan;
3. Comprehensive training and support;
4. A dynamic and supportive working environment;
5. A great working environment;

Requirement:

1. Bachelor degree or related field of study.
2. Excellent communication skills in English & Arabic both verbal and written.
3. UAE Locals are required with valid UAE Family Book.
4. Strong customer service orientation with the ability to handle inquiries professionally.
5. Collaborative attitude and willingness to work with cross-functional teams.
6. Attention to detail and problem-solving skills.

If you're passionate about fostering strong owner relations and are interested in joining our team at Deluxe Holiday Homes, we invite you to apply and embark on this journey together.