Coordinator Customer Service

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Location: United Arab Emirates

Experience: 1 to 2 years

Job Function: Customer Service / Telecalling

Skillset: Jobseekers from any country

YOUR MISSION:

1. Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
2. Process and coordinate all orders received via mail or otherwise, following existing Company policies, procedures, and programs.
3. Check incoming stocks of seasonal products against the respective orders on the system, create delivery forms, and forward details to the Warehouse.
4. Check stock provisions of open orders, and follow up pending blocked orders.
5. Keep order book up-to-date reflecting customer cancellations, purchase drops, etc.
6. Process customer shipment claims or return requests following existing Company policies, procedures, and programs.
7. Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
8. Transfer seasonal orders to SAP; set customer discounts and determine Net order amounts.
9. Work towards both independent and team KPIs to improve business standards, service levels, and financial results.
10. Coordinate cross-functional collaboration with Sales, Marketing, Warehouse, and Finance departments towards common goals set by the organization.
11. Manage ad-hoc projects and reports as required by the line manager.
12. Prepare Monthly OOH, Cancellations, Shortages, Freight, Inventory Valuation, and Physical Inventory reports.
13. Prepare Daily Order Fulfilment report in sales order period.
14. Ensure all packed shipments are invoiced in SAP accurately.

YOUR TALENT:

1. Education: University Degree
2. Experience: Minimum 1-2 years of experience in sales and/or customer service.
3. Capabilities:

• A strong customer service focus.
• Excellent communication skills and a proven ability to develop long-lasting relationships with our key accounts.
• Ability to contribute to a team environment where performance is measured.
• Experience in working under pressure to meet deadlines and conflicting priorities.
• Strong Microsoft Office skills are essential.
• Team player with a high level of collaboration.
• Excellent command of the English language.
• Experience in SAP preferred but not mandatory.