Residences Manager – Community Management

Job Responsibilities

• Serve as the primary point of contact for residents, addressing inquiries, complaints, and service requests professionally and promptly.
• Develop and implement community engagement initiatives to enhance resident satisfaction and foster a sense of community.
• Monitor compliance with community rules and guidelines, ensuring harmony and adherence to regulations.

Property Maintenance & Operations:

• Oversee the maintenance and operational aspects of the residential community, ensuring all facilities are in top condition.
• Coordinate with vendors, contractors, and service providers to ensure timely and cost-effective delivery of maintenance services.
• Conduct regular property inspections and implement preventive maintenance programs.
• Assist in the preparation of annual budgets and ensure efficient allocation of resources for community operations.
• Monitor expenses to ensure they align with approved budgets and identify cost-saving opportunities.
• Oversee collection processes for service fees, ensuring compliance with local regulations.
• Supervise on-site staff, providing training, performance evaluations, and daily oversight to maintain high service standards.
• Manage contracts with external vendors and evaluate their performance to ensure optimal service quality.

Compliance & Reporting:

• Ensure compliance with all UAE-specific laws and regulations, including RERA standards where applicable.
• Prepare and present detailed operational reports to senior management, highlighting key metrics and actionable insights.

Desired Candidate Profile

Educational Requirements:

• Bachelor’s degree in Property Management, Real Estate, Hospitality, or a related field.

Experience:

• Minimum 5 years of experience in residential property or community management, preferably in the UAE.
• Proven experience in managing high-end residential communities is a strong advantage.

Key Skills:

• Strong leadership and interpersonal skills with the ability to build and maintain relationships with residents and stakeholders.
• Exceptional organizational and project management abilities.
• Comprehensive knowledge of UAE's real estate and community management regulations.
• Proficiency in CRM systems, property management software, and MS Office Suite.
• Excellent communication skills, both verbal and written, in English (knowledge of Arabic is a plus).