Store Supervisor

Beside Group is one of the biggest retail chains in the Middle East. We have a strong family taking care of premium brands like Diesel, Fred Perry, Pinko, Scotch & Soda, Puma, Geox, Longchamp, and Aape.

Dubai - Store Supervisor:

The purpose of the role is to support the Management Team in achieving store targets through effective management of the store team and compliance with organizational policies and procedures.

Responsibilities:

1. Support the Management Team in achieving store and KPI targets in order to meet the overall organizational objectives.
2. Provide exemplary customer service at all times by following policies, providing product information, and adopting a friendly and courteous attitude towards customers to establish and manage lasting relationships.
3. Support the Management Team in managing the operational side of the store as well as managing administrative areas such as staff scheduling and coordination with suppliers and contractors to ensure the smooth running of the store.
4. Support the Management Team in conducting technical training needs of the store staff to ensure that they are fully trained on products, customer service, and policy requirements.
5. Maintain up-to-date product knowledge regarding designs, trends, quality-based issues, and availability to provide excellent customer service.

Qualifications:

1. Minimum a year's experience in a similar role. Experience within a similar brand preferred.
2. Local retail experience mandatory.
3. Well-versed in MS Office.
4. Knowledge of the local culture and sensitivities. Knowledge of fashion.