Vice President Customer Experience Digital Channels

Are you a customer experience leader with a passion for digital innovation? We are looking for a Vice President of Customer Experience and Digital Channels to drive transformation, enhance customer engagement, and optimize digital platforms.

About the Role:

As the VP, you will lead the customer experience strategy, improve digital channels, and ensure seamless, innovative interactions for customers. You will work closely with senior leaders, manage a strong team, and use data-driven insights to enhance customer satisfaction.

What You'll Do:

Shape the Customer Experience Strategy

• Develop and execute plans to enhance customer satisfaction and loyalty.
  
• Foster a culture where customers are at the center of decision-making.
  

Lead Digital Transformation

• Improve digital platforms (web, mobile, social media) to create smooth and engaging customer journeys.
  
• Introduce new technologies, including AI and automation, to enhance self-service options.
  

Drive Change & Project Management

• Lead transformation programs, ensuring projects are delivered successfully.
  
• Work closely with teams to introduce new processes and ensure smooth adoption.
  

Engage with Stakeholders

• Collaborate with internal teams and customers to understand needs and improve services.
  
• Represent the company at industry events and share best practices.
  

Requirements

What You Need to Succeed:

• Bachelor's degree in Business, Marketing, or a related field (MBA preferred).
  
• 5-8 years of experience in customer experience, digital channels, or transformation projects.
  
• Strong leadership, communication, and project management skills.
  
• Knowledge of AI, data analytics, and digital solutions to enhance customer engagement.
  
• Experience in the utility sector or similar industries is a plus.
  

Why Consider this Job Opportunity:

• Lead an exciting transformation.
  
• Work in a dynamic, forward-thinking environment.
  
• Make a real impact on customer experience and digital innovation.
  

Submit your application now! If you think this role is not suited for you, please feel free to refer this job to other people within your network.