Senior IT Manager

Join the dynamic IT team at Tradeling and take on a pivotal role as a Senior IT Manager. In this position, you will lead the strategic planning and execution of IT initiatives, ensuring robust and scalable technology solutions that drive business success. You will oversee the IT infrastructure, manage cross-functional technology projects, and align IT operations with business objectives, all while fostering innovation and delivering exceptional support to the organization. This role is critical to shaping the future of Tradeling's technological landscape.

About Tradeling

Tradeling is MENA's leading and most extensive B2B marketplace dedicated to streamlining the purchasing process for both buyers and sellers. We are committed to optimizing business procurement by connecting international suppliers with MENA region buyers. Tradeling empowers both buyers and sellers to improve their business operations through tailored product offerings and customized tools, enhancing efficiency and effectiveness.

Role Overview

The Senior IT Manager will oversee all aspects of IT operations, including infrastructure management, system security, team leadership, and alignment with business goals. This role is critical in maintaining robust IT services that support Tradeling's platform and internal systems while driving innovation and scalability.

Key Responsibilities

1. IT Strategy & Leadership
   • Develop and implement IT strategies aligned with Tradeling's business objectives.
   • Collaborate with senior management to identify technology needs and recommend solutions.
   • Drive innovation to enhance operational efficiency and system capabilities.
2. Infrastructure & Operations
   • Oversee the management, maintenance, and optimization of IT infrastructure, including cloud services, on-premises systems, and networks.
   • Ensure the availability, performance, and scalability of IT systems to support business growth.
   • Manage hardware and software procurement processes.
3. Team Management
   • Lead and mentor the IT team, fostering professional growth and skill development.
   • Manage workloads, set performance goals, and conduct regular evaluations for IT staff.
4. Security & Compliance
   • Ensure the organization's IT systems comply with security best practices and relevant regulations.
   • Oversee the implementation of cybersecurity measures and respond to potential threats.
   • Manage disaster recovery and business continuity planning.
5. Vendor & Stakeholder Management
   • Maintain relationships with external vendors, ensuring cost-effective and high-quality service delivery.
   • Collaborate with internal stakeholders to understand their requirements and deliver effective IT solutions.
6. Continuous Improvement
   • Monitor emerging technologies and trends, evaluating their potential application to Tradeling's operations.
   • Regularly assess and improve IT processes and policies to align with industry standards.
7. Technical Expertise
   • Proficiency in FortiGate firewall configuration, policy management, and troubleshooting.
   • Strong understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, VLANs).
   • Hands-on experience with network hardware, including routers, switches, and access points.
   • Experience in managing and troubleshooting telephone systems, including VoIP.
   • Knowledge of AWS Cloud services, including EC2, S3, and IAM management.
   • Familiarity with cybersecurity frameworks and tools; certifications such as CompTIA Security+, CISSP, or CEH are a plus.

Qualifications & Requirements

1. Education & Experience
   • Bachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred).
   • 8+ years of IT experience with at least 3 years in a managerial role, preferably in e-commerce or a fast-paced tech environment.
2. Technical Expertise
   • Strong knowledge of network management, systems architecture, and cybersecurity protocols.
   • Experience with ERP systems (e.g., Oracle NetSuite) and integration tools is a plus.
   • Additional certifications such as CompTIA Network+, Fortinet NSE, or similar are a plus.
   • Cybersecurity certifications such as CompTIA Security+, CEH, or CISSP.
   • Experience with IT ticketing systems and remote support tools.
   • Familiarity with Windows and Mac OS environments.
   • Experience in managing cloud platforms (e.g., AWS, Azure, GCP).
3. Soft Skills
   • Exceptional leadership, communication, and organizational skills.
   • Proven ability to manage cross-functional teams and complex projects.
   • Strong problem-solving and decision-making abilities.

What You'll Get In Return

• Being part of a dynamic team that values innovation and creativity.
• Working on exciting projects that have a real impact on our brand's growth and success.
• Opportunities for personal development and career advancement.
• Support and guidance from the moment you accept an offer all throughout your professional journey at Tradeling.
• An environment that values ownership and collaboration.
• A company culture grounded in diversity and where integrity is pivotal.
• Management and leadership team that cares for your wellness and fulfillment at work.
• Colleagues and teammates who are fun and proactive, and who embody Tradeling's Values.
• Market-benchmarked compensation and benefits.

Ready to apply? Here's what to expect.

Our talent acquisition team strives to match the best talent to our open opportunities. Once you are contacted for the role, you'll have the opportunity to showcase your experience, background, and skills during the screening call. If you are shortlisted to move forward to the next steps, you will meet your future line manager and/or senior Operations team members in a series of interviews. You'll know things are looking great if we initiate a background check and final interview, potentially leading to an offer of employment.