Service Team Leader

Roles and Responsibilities

Job Description

Essential:

• Higher Secondary or equivalent.
• Professional in MS Word, Excel, and PowerPoint software programs.
• Completed Task Training and Group Trainer programs.
• 2-3 Years’ experience in similar industry.
• Very good command of English language, both verbal and written.
• Good health condition (as manual lifting may be required from time to time).
• Experience of inventory and/or in stock taking process.
• Good interpersonal and leadership skills.

Desirable:

• With valid Essential Food Safety Training (EFST) certification.
• HACCP Level 3.
• Attended Farah Competencies for Frontline Colleagues.
• Additional Qualifications in Health & Safety, IOSH etc. is an added advantage.
• At least 1-year supervisory role.
• Experience in handling high level clients.
• Familiar with other languages such as Hindi and Urdu.
• Knowledge of Kronos or similar ‘time and attendance’ software.
• Knowledge of LOOP, LMS, EATEC, Oracle and Maximo software systems.
• Experience in research, preparation, and proposal of yearly budget, with the ability to understand, interpret and analyze Profit and Loss Statements.
• Hands-on experience in CAFM systems or Maximo.
• Clear Communication: Effectively communicate expectations, goals, and instructions to your team, clients, and senior management.
• Client Relations: Build strong relationships with clients, understanding their needs and responding to feedback in a professional manner.
• Reporting: Prepare reports on service performance, incidents, or any challenges faced by the team, and communicate this information clearly to higher management.

Desired Candidate Profile

As a Soft Services Team Leader, you would be responsible for managing and overseeing the delivery of various soft services within an organization, such as cleaning, security, reception, catering, waste management, and other facility management tasks that are not directly related to the building's structural services. The role requires a combination of leadership, organizational, communication, and technical skills to ensure smooth operations and high-quality service delivery.

Here’s a breakdown of key skills for a Soft Services Team Leader:

1. Leadership Skills

• Team Management: Ability to lead, motivate, and manage a team of staff, ensuring they understand their roles, responsibilities, and performance expectations.
• Conflict Resolution: Proactively address and resolve conflicts between team members, clients, or service users to maintain a positive work environment.
• Performance Management: Monitoring and appraising team performance, offering constructive feedback, and setting goals for professional development.
• Delegation: Distribute tasks effectively, ensuring the right people are assigned to the right tasks according to their skills and experience.

2. Operational and Organizational Skills

• Resource Management: Efficiently manage the allocation of resources, including staff, materials, and equipment, to meet service demands.
• Scheduling and Planning: Develop and manage schedules to ensure that soft services are provided consistently, covering all required shifts and services.
• Quality Control: Monitor and enforce quality standards in all soft service areas, ensuring they meet both internal and client expectations.
• Budget Management: Oversee the budget for soft services, making sure that spending aligns with financial targets and identifying areas for cost savings.