Customer Support Executive

We are looking for a customer-focused and proactive Customer Support Executive to join our team in Dubai. The ideal candidate will handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction through professional communication and problem-solving skills.
Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and in-person.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and escalate complex issues when necessary.
• Process orders, returns, and refunds as per company guidelines.
• Maintain customer records and update CRM systems with accurate information.
• Follow up with customers to ensure issues are resolved promptly.
• Collaborate with internal teams to address customer concerns efficiently.
• Identify opportunities for upselling and cross-selling products or services.
• Ensure compliance with company policies and service standards.
• Prepare reports on customer interactions and feedback to improve services.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
• 2-4 years of experience in customer service, call centers, or client relations (UAE experience preferred).
• Excellent verbal and written communication skills in English (Arabic is a plus).
• Strong problem-solving and conflict-resolution skills.
• Proficiency in CRM software, MS Office (Excel, Word, Outlook), and customer support tools.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Customer-oriented mindset with attention to detail and patience.
• Willingness to work in rotational shifts, weekends, and public holidays if required.

Benefits:

• Competitive salary with performance-based incentives.
• Health insurance and UAE labor law benefits.
• Career growth and training opportunities.
• Supportive and professional work environment.