Officer, Collections

Job Title: Collections Officer

Job Purpose:

• Follow up on all irregular overdue accounts allocated and ensure resolution on accounts allocated as per target assigned through constant follow up, persuasion and negotiation with the customers.

Key Responsibilities:

Collection Activities:

• Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
• Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis.
• Obtain detailed information about the overdue customers and document the same on the collection system for future trails on the account.
• Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections as necessary.
• Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank.
• Any other customer follow up action as required by the Bank from time to time.

Legal, Regulatory and Compliance:

• Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
• KYC (Know Your Customer).
• AML (Anti Money Laundering).

Desired Candidate Profile:

• Bachelor's Degree.
• Minimum of 3-4 years collections experience (Fresh Graduates will also be considered for front-end / low risk collection activities at a lower salary).

Company Industry:

• Banking.
• Broking.

Department / Functional Area:

• Administration.

Keywords:

• Officer.
• Collections.