Store Manager - Retail

Key Responsibilities:

• Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level).
• Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement.
• Implements strategies and ensures 100% of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
• Manages and controls store approved OPEX budgets (i.e., utilities, wrap supply, staff cost, etc.).
• Recommends and initiates plans to optimize the stores’ controllable expense.
• Achieves shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance (store level).

Commercial:

• Checks and reviews the implementation of display and timely replenishment.
• Manages availability and timely replenishment of stocks.
• Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive).
• Complies consistently with the Brand of Service Standards when dealing with customers (internal or external).
• Ensures customers' shopping experience exceeds customers’ expectations.
• Handles and reports product queries, complaints and offers advice professionally aligned with the Brand of Service Standards procedure.
• Drives loyalty members programs and initiatives to achieve target transactions participation.
• Drives selling techniques to achieve target conversion/transaction rate.
• Cascades ongoing promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis.
• Checks and validates proper implementation of promotional and store activities (e.g., promo call outs, hero displays, and price changes).