Senior Personal Banker, Loan DST - Dubai

Senior Personal Banker, Loan DST - Dubai

Job Description
Sell entire range of personal banking products to potential retail prospects & maintain strong relationships with existing clients of the bank.

Responsibilities

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls and face-to-face visits.
• Present and sell all personal banking products & services to potential customers in an ethical, structured & professional manner.
• Relationship manage (where required) a portfolio of approved companies by developing key contacts and relationships.
• Conduct micro marketing activities that include Kiosk activities and other direct marketing activities.
• Handle objections with a view to getting the customer to buy or company to transfer payroll.
• Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank's policy regarding product, customer KYC, FATCA, AML CTF, and third-party channel interactions.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations. Ensure the highest ethics, standards, and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.

Qualifications

• Sales require understanding customers' individual financial circumstances.
• Responsible for assisting staff and customers in achieving their goals and objectives.
• Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.
• Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.
• Sales profile that requires confidence, persistence, personality, and verbal written communication.
• Basic knowledge of products, service policies, and processes of Retail Banking.
• Any discipline with 2 years of sales experience.