Bar Manager

Roles and responsibilities

1. Leadership and Team Management

• Staff Supervision: Managing a team of bartenders, servers, and barbacks, ensuring they meet performance standards.
• Training and Development: Training new staff and developing existing team members to enhance their skills and knowledge.
• Scheduling: Creating and managing staff schedules to ensure proper coverage during busy periods.
• Motivating the Team: Encouraging a positive, team-oriented environment to ensure high morale and performance.

2. Customer Service Excellence

• Guest Engagement: Interacting with guests, providing exceptional service, and addressing any concerns or complaints promptly.
• Personalization: Tailoring experiences for regular or VIP customers by remembering their preferences and anticipating their needs.
• Problem Solving: Resolving customer complaints or service issues in a professional, calm, and efficient manner.

3. Bar Operations and Management

• Inventory Control: Managing bar stock, ordering supplies, and ensuring proper storage of beverages, mixers, and garnishes.
• Bar Setup and Maintenance: Ensuring the bar is well-stocked, clean, and ready for service at the beginning of each shift.
• Financial Management: Overseeing cash flow, managing budgets, and ensuring the bar is profitable while keeping costs under control.
• Menu Development: Creating or updating drink menus, experimenting with new cocktails, and ensuring menu items are cost-effective and profitable.

4. Financial Management and Budgeting

• Revenue Management: Monitoring sales and analyzing financial data to ensure the bar meets revenue goals.
• Cost Control: Managing costs related to inventory, staffing, and equipment while maintaining profitability.
• Cash Handling: Ensuring accurate cash management, including processing payments, managing tips, and reconciling cash registers.

5. Compliance and Safety

• Licensing and Alcohol Laws: Ensuring compliance with local alcohol laws and regulations, including checking IDs and preventing over-serving.
• Health and Safety: Ensuring that all food and beverage handling meets health and safety standards, including sanitation, storage, and preparation.
• Responsible Alcohol Service: Monitoring alcohol consumption to prevent intoxication and maintaining a safe environment for guests and staff.

6. Event and Promotion Management

• Event Planning: Overseeing private events, special promotions, or themed nights hosted at the bar to attract new guests and drive sales.
• Marketing: Developing marketing strategies to promote the bar, special offers, and events through social media, flyers, or collaborations.
• Customer Loyalty: Developing and maintaining programs to build a loyal customer base, including loyalty cards or exclusive events.

7. Communication and Interpersonal Skills

• Clear Communication: Effectively communicating with staff, management, and guests to ensure smooth operations.
• Conflict Resolution: Handling conflicts with guests or staff members calmly and diplomatically.
• Customer Interaction: Engaging with customers in a friendly and approachable manner to build rapport and foster loyalty.

8. Physical and Mental Stamina

• Long Hours: Ability to work long shifts, including evenings, weekends, and holidays, often in a fast-paced, noisy environment.
• Physical Stamina: Managing physical tasks like standing for long periods, lifting heavy kegs, or carrying trays of drinks.
• Stress Management: Remaining calm under pressure, especially during busy shifts or when handling challenging situations.

9. Attention to Detail

• Quality Control: Ensuring that drinks are prepared and served to the highest standards of quality and presentation.
• Cleanliness: Maintaining a clean and organized bar area, including equipment, glassware, and seating areas.
• Guest Preferences: Remembering guest preferences and making personal recommendations to enhance the customer experience.

Desired candidate profile

As an Assistant Restaurant Manager at Jaleo, you will be assisting the General Manager and Bar Manager for overseeing the efficient running and profitability of the restaurant’s daily activities. Your responsibilities include training and developing team members, coordinating employees schedule, and ensuring that company standard operating procedures, policies and procedures are being followed and consistently implemented. Finally, you will help minimize operating costs, boost employee’s retention, deliver outstanding guest service and overall customer satisfaction.

The ideal candidate will have experience within a luxury hotel, with a minimum of 3 to 5 years’ experience in a similar role, previous international experience is also preferred. Team leadership skills and a high level of customer focus and ability to work under pressure, along with a hands-on management style are important aspects of this role. The Royal offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and diverse range of cultures.