Customer Service Specialist

At Al Ghurair, we remain dedicated to driving innovation and shaping the future. As we continue to look for the best and brightest talent to scale our growth, we are excited to announce an amazing opportunity for a Customer Service Specialist at our Dubai dealership. We seek individuals who are not only experts in their field but also possess a proactive mindset, exceptional collaboration skills, and a passion for fostering a positive work culture.

Responsibilities:

• Automotive experience.
• Skilled in Excel for generating detailed reports.
• Proficient in Microsoft Dynamics 365 (D365) or similar CRM platforms.
• Manage customer satisfaction surveys and address complaints efficiently.
• Oversee the leads process, ensuring timely follow-ups by coordinating with the CRM and sales teams.
• Prepare and submit weekly leads reports to track performance.
• Enhance the delivery experience for customers, ensuring high satisfaction during handovers.
• Coordinate marketing demo logistics and delivery preparation for campaigns.
• Create and process LPOs accurately and efficiently.
• Work with third-party suppliers to support marketing and operational tasks.
• Creative, ambitious, and willing to learn, bringing innovative ideas to improve the customer experience.
• Fluency in Arabic is preferred for better customer and stakeholder engagement.
• Excellent communication and interpersonal skills to handle customer interactions effectively.
• Support marketing efforts and assist in enhancing customer handover experiences.
• Proactive in streamlining operations and ensuring smooth execution of tasks.