Take care of the Pool Bar and Restaurant operation in a smooth manner.
Ensure a professional and profitable operation within the framework of the Hotel.
Identify training needs with the hotel training manager and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels and implement a daily departmental training program.
Achieve departmental budget goals by maintaining profits through increased sales revenue and efficient cost expenditure.
Accurately forecast business demands to ensure efficient staffing & food production.
Be responsible for all accounting and billing procedures in the outlets.
Work with hotel management to develop & execute plans and actions for the marketing of the outlet. Be aware of all Anantara Guest Incentive programs and actively promote and support these.
Ensure the efficient scheduling of Management & Team Members in the outlet and be responsible for the accurate supervision of the Team Members' time control system.
Execute all Team Member reviews and appraisals in a professional and timely manner.
Train managers and supervisors in effective coaching and counseling and the correct process of progressive discipline.
Maintain outlet safety and sanitation standards at all times.
Manage asset of all outlet property and facilities and conduct regular preventative maintenance inspections.
Promote positive interdepartmental relations through candid communication and cooperation.
Work closely with the Banqueting department to support all requested functions.
Lead by example through a hands-on approach to motivate our Team Members to excel.
Ensure compliance with health, safety, and hygiene standards at all times.
Qualifications:
Minimum 24 years of luxury hotel/resort background.
Minimum 24 years of experience in F&B operations management.
College Diploma in Hotel Management or related field.
A passion for the F&B industry and a commitment to providing exceptional customer service.