Store Manager (Arabic Speaking)

To be responsible for the overall shop management, enhance customer satisfaction, meet sales and profitability targets and manage staff effectively.

Responsibilities

• Ensure high levels of customer satisfaction through excellent service.
• Develop business strategies to increase customer pool, expand store traffic and optimize profitability.
• Complete store administration and ensure compliance with company policies and procedures.
• Maintain excellent store condition and visual merchandising standards as per the guidelines.
• Report on buying trends, customer needs, profits etc.
• Communicate innovative ideas to increase market share.
• Identify current and future customer requirements by establishing rapport with potential and current customers.
• Ensure availability of merchandise and services by maintaining inventories and communicating shortages with the Central or Regional Distribution Center.
• Secure merchandise by implementing security systems and measures, and inspect and ensure adjustment of damages as per the Standard Operating Procedures (SOPs).
• Protect employees and customers by providing a safe and clean store environment.
• Manage stock levels and make key decisions about stock control.
• Tour the sales floor regularly to identify and resolve staff and customer issues and grievances.
• Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitor competitors' performance.
• Ensure achievement of sales targets set for the department/s and provide input in deciding the same.
• Ensure adherence to shopping standards by conducting periodic audits of the department and taking corrective actions.
• Manage the store budget and ensure that expenditure stays within agreed limits.
• Complete store administration according to company procedures on a daily, weekly, and monthly basis.
• Drive initiatives to improve customer relationships and generate loyalty.

Qualifications

• Bachelor's Degree in Business / Retail Operations or a related field is required.
• Minimum of 2 to 3 years as a Store Manager handling a big box department.
• Customer-centric with a positive attitude.
• Proficient in MS Office.
• Excellent numerical and analytical skills in retail analysis.