Senior Service Desk Analyst

Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.

At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We are on a mission to deliver accessible online trading products around the world through education and accessibility.

We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Engineering Platform department would like to welcome a detail-oriented Senior Service Desk Analyst in our office in Dubai.

Responsibilities

Single Sign-On (SSO) Implementation:

• Configure and manage Single Sign-On solutions to provide a seamless authentication experience for users across various applications and systems.
• Collaborate with application owners and development teams to integrate SSO capabilities into existing and new applications.

DNS Management:

• Manage domain name services, DNS configurations, and DNS security to ensure smooth and reliable network connectivity.
• Troubleshoot DNS-related issues and implement necessary changes to optimize performance and resolve problems.

Security and Compliance:

• Collaborate with the IT security team to implement security measures and protect our digital assets, data, and applications within Office 365, IAM, SSO, and DNS systems.
• Conduct regular audits and assessments to identify potential vulnerabilities and address security concerns promptly.

Technical Support and Issue Resolution:

• Provide high-level technical support to end-users, troubleshooting and resolving Office 365, IAM, SSO, and DNS-related issues effectively.
• Escalate complex problems to appropriate teams or vendors and follow up until resolution.

Documentation and Training:

• Create comprehensive documentation for Office 365, IAM, SSO, and DNS configurations, processes, and troubleshooting guides.
• Conduct training sessions for IT staff and end-users to enhance their knowledge and understanding of these technologies.

Collaboration and Project Management:

• Collaborate with cross-functional teams to support IT initiatives and projects related to Office 365, IAM, SSO, and DNS management.
• Participate in the evaluation, selection, and integration of new tools and technologies to enhance our IT infrastructure.

Office 365 Management:

• Administer and maintain our Office 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other related applications.
• Manage user accounts, licenses, and permissions within Office 365 to ensure proper access controls and security.

Identity Access Management:

• Design, implement, and maintain IAM solutions to manage user identities, authentication, and authorization across the organization’s systems and applications.
• Develop and enforce IAM policies and procedures to ensure compliance with industry standards and best practices.

Skills & Competencies

• Familiarity with SSO concepts, protocols (e.g., SAML, OAuth), and implementation best practices.
• Solid understanding of DNS management and DNS security best practices.
• Proficiency in Microsoft Azure Active Directory and related technologies.
• Strong knowledge of identity management, access control, and IT security best practices.
• Excellent problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.

Experience Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in managing Office 365, IAM, SSO, and DNS solutions in a global enterprise environment.
• Minimum 4-5 years experience in IT field.

Perks

Each of our offices has its special perks; be it no ties, free lunches, charity events, or a hybrid work policy but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.

The benefits you can expect at your Equiti workplace include:

• Competitive salary package
• Performance-based bonus
• Medical insurance coverage for employees and family members
• Smart working options
• Employee wellness initiatives
• Personalized career development
• Company lunch in the office
• Regular company events

With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences.

Equiti is an equal opportunity employer.

Equiti refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.