Customer Success Manager

Hi, we’re Sparta Commodities!

We are a Swiss VC-backed scale-up with a global reach. Our mission is to digitise the commodity trading market and become the leading platform in all commodities verticals by enabling traders to make better decisions, faster. This is an exciting time to join us- we've already gained significant market traction and are rapidly growing.

About the role:

We have a fantastic opportunity for an entrepreneurial and driven Customer Success Manager to join our growing Customer Success team. The Middle East is an exciting region for Sparta, with huge opportunity- and we are just getting started. This role offers you the opportunity to get in at the beginning and build and own Customer Success in the region and join a close-knit, friendly and driven team.

You’ll work collaboratively with our Sales team and wider business to drive customer success, product adoption, retention, and growth for a designated portfolio of clients that includes hedge funds, retailers, oil majors, refiners, vessel owners and trading companies. You'll need to engage and build effective relationships with customers and you’ll own the full customer success lifecycle, including onboarding support, adoption, advocacy and retention. You’ll represent the voice of the customer back into the business, ensuring that we maintain a laser focus on customer needs.

About you:

• Experience supporting clients within the energy or commodities sector, playing a pivotal role in managing client relationships for a respected company with a market-leading product. You’ll have proven experience in sales and post-sales roles, and ideally you’ll have worked within a SAAS business.
• Knowledge or experience in oil or commodities trading and understanding of the unique challenges of our customer base.
• Possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the sales team to manage these.
• A persuasive communicator, with strong influencing and negotiating skills. Exceptional presentation and communication skills in English.
• Enthusiastic, curious, creative, resilient, and inquisitive mindset.
• Passionate and driven to achieve revenue growth and expand client accounts.
• In-depth knowledge of value drivers within recurring revenue models.

About Sparta:

At Sparta, our culture is not just a set of values written on a wall—it's a way of life. We embrace a dynamic environment where initiative is celebrated, challenges are met head-on, and innovation thrives. We're building an environment where our employees thrive and excel in their work. Our aim is for every member of our team to take pride in their contributions. You'll collaborate with like-minded individuals who are passionate about our mission and deeply committed to crafting outstanding products and achieving success for our customers.

Our values:

• Just own it: At Sparta, accountability is not just a buzzword- it’s a way of life. We believe in taking ownership of our work, challenges, and successes. When you join us, you’re not just an employee- you’re a stakeholder, driving our collective success through a mindset of ownership.
• Don’t get too comfortable: Innovation thrives in discomfort. Embrace change, seek new challenges, push your boundaries. Growth and success lie beyond the comfort zone.
• Ask for forgiveness, not permission: we value initiative and boldness. Take calculated risks, be proactive, don’t be afraid to make decisions. Learning from mistakes is as important as celebrating achievements.
• Put the customer at the heart of every action: customer satisfaction isn’t just a goal- it’s our guiding principle. We go the extra mile to understand and meet customer needs.
• Stay hungry, yet humble: ambition fuels progress, and humility keeps us grounded. Stay hungry for knowledge, achievements, and growth, but never lose sight of the importance of empathy and gratitude.
• Collaborate and challenge: great ideas emerge when diverse groups of minds come together. Collaboration is more than just teamwork- it’s the fusion of different perspectives, challenging norms and collectively achieving greatness.

What we offer:

• Attractive company stock option plan.
• Yearly company wide meetups in sunny locations.
• Training and education budget.
• Private Medical Insurance.
• Access to the optimal gear suited for your position.

Sparta Commodities is proud to be an equal opportunity employer and promotes diversity within its workforce. We are determined that suitably qualified persons will never receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law.