Director Of Marketing

Understand the client’s requirements and assesses, discusses and agrees on a deal's desirability in coordination with products and related partners, to ensure business requirements.

Develops account plans in order to swiftly follow up on identified business opportunities and provides regular updates related to pipeline & accounts development.

Provides inputs to the Unit Head on customer needs and trends in the market, which are commercially viable in order to enable product enhancement thus catering to customer needs.

Relationship Management

Builds and maintains effective relationships with customers and manages their accounts under the guidance and support of the Unit Head, in order to ensure business continuity and to help customers make the right decisions with their accounts and explain the financial services on offer to them.

Acts as the main point of contact for all clients in the portfolio in order to ensure appropriate servicing and effective resolution of issues.

Develops a close working relationship with all product partners in order to contribute to cross-selling opportunities.

Prepares and executes a call program to evaluate risks, assess opportunities and maximize potential to cross-sell products in order to ensure that the bank's relationship strategy is in line with the portfolio and industry quality.

Holds regular meetings with portfolio clients and maintains ongoing dialogue with them to discuss their financial needs and introduce products and services in order to maximize portfolio revenues and to ensure that they are aware of all products/services relevant to their situation and credit analysis.

Keeps up-to-date on all the services and products the customers are utilizing from the bank, and issues, requests, etc. raised across any department of the bank, in order to ensure awareness of the customer.

Ensures all regulatory, audit and compliance issues are in place and all the internal controls are in order to maintain the highest standards of operational efficiency, minimize operational losses, and reduce the number of near misses.

Internal Collaboration

Develops relationships and coordinates with other departments to meet client service expectations.

Engages with stakeholders including Operations, Technology, Branches, Legal, and Risk etc. to deliver a timely and effective level of client experience to our clients.

Self-Management Responsibilities

Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.

Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required training is arranged and attended.

Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.

• Keeps abreast of professional developments, new techniques, and current issues through continued education and professional growth.

Qualifications

• Minimum of 5 years of relevant experience in retail customer relationship management
• Bachelor’s Degree in Business Administration, Finance, and Banking or a related major field of study
• Must be SCA certified (CISI Level 3 and UAE Rules & Regulations)