Retail Associate

Roles and Responsibilities

Job Scope:

• Greeting/welcoming the guests in a warm and friendly manner.
• Approaching the guest and starting proactive communication.
• Assisting and advising guests to make purchases by recommending, describing, and demonstrating products.
• Efficiently handle computerized cash register that involves barcode scanners, calculators, and credit card machines.
• Collect and process money tendered transactions of different currencies, vouchers, stored value cards, and credit card payments.
• Arranging and maintaining product displays with approval, stock shelves (refill), and take product inventory.
• Applying product knowledge while handling guests and improve the same on a regular basis.
• Working on promotions and achieving set targets.
• Handling basic guest complaints on the spot.
• Ensuring a clean and safe environment.
• Ensuring all products displayed are properly displayed and labeled as per our brand standards.
• Assisting in quarterly and yearly inventory.
• Any other tasks that may be required from time to time to meet the needs of the business.
• Medically able to work in all weather conditions.
• Physically able to carry/lift items, climb ladders, etc.

Essential:

• Higher secondary or equivalent
• Moderate verbal communication skills
• Basic knowledge of cash-handling skills
• Good communication skills

Desirable:

• Previous retail experience
• Previous experience in handling guest complaints
• Any other language would be an advantage
• Previous cash-handling skills

Desired Candidate Profile

A Retail Associate plays a key role in providing excellent customer service, maintaining the store environment, and ensuring smooth daily operations. Here are some important skills that are essential for a retail associate:

1. Customer Service Skills

• Communication: Clear and effective communication to help customers, answer their questions, and explain products.
• Problem Solving: Ability to address customer concerns and resolve complaints quickly and professionally.
• Active Listening: Understanding customer needs and responding appropriately.
• Patience: Remaining calm and positive, especially in challenging situations.

2. Product Knowledge

• In-Depth Understanding: Familiarity with the products you’re selling (features, benefits, pricing).
• Up-Selling & Cross-Selling: Ability to suggest complementary products or upgrade options based on customer preferences.
• Product Demonstration: Showing customers how a product works, especially for tech, gadgets, or more complex items.

3. Sales Skills

• Sales Techniques: Using persuasive techniques to help customers make purchasing decisions while maintaining ethical standards.
• Goal-Oriented: Working towards sales targets or quotas.
• Promotions & Discounts: Knowledge of current sales, discounts, and promotions to inform customers and drive purchases.