Customer Relations ociate

Responsibilities

• Implement approved departmental policies, processes, and procedures.
• Monitor day-to-day operations of the Employee Care Centre.
• Oversee the handling of customer-related issues from inception till resolution.
• Develop applications to record customer concerns promptly and track follow-up actions efficiently.
• Drive customer satisfaction by proactively developing tools and resources to resolve issues and complaints.
• Analyse statistical data concerning employee queries and complaints and compile accurate reports.
• Improve customer service quality by assessing, evaluating, and redesigning existing processes.
• Provide technical support, resources, and advice to employees in collaboration with IT.
• Advise departmental managers of people trends that could impact the organisation.
• Comply with all relevant safety, quality, and environmental management policies.

Requirements

• 4-6 years in Human Capital
• Bachelor's degree in HR management or related field.
• Knowledge of Human Capital Policies & Procedures
• Knowledge of relevant administrative systems and processes
• Planning and organising skills
• Stakeholder management skills