Concierge
Job description
Responsibilities:
- Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
- Complete exchanges and returns in a timely and professional manner.
- Help with the organization of on-site events including weddings, business fairs, and corporate meetings.
- Greet clients when they enter the building and guide them to their designated areas.
- Process important queries and manage customer expectations in a polite and friendly manner.
- Keep track of frequent clients and create a tailored experience based on their personal needs.
- Answer telephones and monitor the switchboard.