Information Technology Technician

Roles and Responsibilities

• Conduct daily checks, startup, closing procedures, preventive and corrective maintenance of AVL systems for all rides and attractions.
• Ensure that the AVL (Availability) systems for rides and attractions are prepared well in advance of the park's operational hours.
• Maintain and prioritize the safety of all colleagues and guests by ensuring the rides and attractions are safe.
• Promptly respond to and resolve any downtime issues with the rides and attractions.
• Minimize downtime by performing preventive maintenance activities in accordance with manufacturer's requirements.
• Report and communicate any issues or concerns affecting the safe operation of AVL systems for rides and attractions to Team Leaders.
• Complete and submit all preventive maintenance checklists to Team Leaders by the designated deadline.
• Take charge of leading the technicians in their operational duties.
• Guide and oversee the technicians in troubleshooting tasks.
• Assume the responsibilities of the team lead in their absence.
• Possess the ability to comprehend single line diagrams for audio, video, and lighting systems, as well as rack elevation diagrams.
• Familiarize oneself with the functions of products and solutions offered by the Show Technology department.
• Take responsibility for testing, labeling, and organizing various types of cables and products before, during, and after installation.
• Assemble racks and install equipment as required.
• Ensure that all corrective maintenance is performed effectively to prevent recurring issues.
• Attend briefings, training sessions, and development programs to promote personal growth.

Essentials:

• Trade certificate or Diploma in Electronics/Computer Engineering or a good combination of experience and qualification.
• 3+ years in AVL field.
• To be an expert in at least one of the following fields:
  • Electronics
  • Computer Engineering
• Clear understanding of both written and spoken English.
• Physical fitness.
• Extensive knowledge in one or more of the following areas: projectors, QSC, Dante, show control systems, media servers, and relevant certifications.

Desired Candidate Profile

• Technical education/training in vocational training institute in their field of expertise.
• 2+ years relevant working experience in the maintenance of AVL equipment in a theme park or hospitality environment.
• 3+ years’ experience in the installation, troubleshooting, and repair of electronic devices and components.
• Demonstrated proficiency in troubleshooting.
• Strong problem-solving skills.
• Proficient in understanding IP network systems.
• Adherence to strict timelines.
• Ability to comprehend one-line drawings and schematics.
• Willingness to stand for extended periods if necessary.
• Trained and experienced in working at heights.
• Solid understanding of installation tools and proficient in their usage.
• Capable of lifting weights up to 25 kg.