Senior Officer- Processing Unit - Consumer Banking Account Services - Part time Emiratization

Job Purpose

Assist in management of the Account Services Centre workflow activities related to Account opening and Account Maintenance on a day-to-day basis for increasing operational quality/efficiency by providing improvement suggestions and back-office support to all UAE branches and departments related to Accounts Opening & Account Maintenance for Retail ELITE & GPB (ISL & Conventional) segment.

Key Accountabilities

Policies Systems Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance with the organization's values and ethics at all times to support the establishment of a value-driven culture within the bank.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.

Reporting

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.

Service

• Handle all activities related to account opening and Account Maintenance for Retail ELITE & GPB (ISL & Conventional) segment.
• Handle all Account maintenance activities of Staff account and NHL.
• Assist in managing all the exceptions for all types of Account opening for Retail ELITE & GPB (ISL & Conventional) segment for all UAE branches.
• Assist in managing all types of Account Maintenance for Retail ELITE & GPB (ISL & Conventional) segment for all UAE branches.
• Assist the offshore team for Bank-initiated Account Closure due to Central Bank regulations by issuing Managers cheque cancellation of STO/DD via TBO and Central Bank reporting.
• End-to-end process of handling due for Dormancy and Inactive Accounts.
• Responsible for management of all related UATs.
• Support the offshore and branch network to help resolve queries, clarifications, and follow-ups on various account service-related requests.
• Handle all Macro uploads.
• Ensure that daily, weekly, and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreements (SLAs).
• Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.
• Accept additional tasks as and when assigned by Line Manager to avoid service interruption.
• Review and approve transactions for the team under your supervision and ensure that no transaction is pending in the queue for review and approval.
• Control and administer the functions of all the team to ensure that all requests received are attended to promptly and efficiently in line with the policies & procedures.
• Maintain a highly efficient turnaround time.

Risk

• Manage the workflow efficiently with the resources available without compromising on the risk and services.
• Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the Bank.
• Ensure timely and effective communication is maintained with internal as well as external customers, taking utmost care in protecting the reputation of the bank.
• Identify risks based on analysis and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team designing the mitigating factors.

People

• Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the processes which would facilitate job rotation.
• Maintain professionalism and effective communication with colleagues within the Unit and all other Departments.
• Adhere to your individual duties and responsibilities and support the team to deliver service excellence.
• Ensure all staff are able to deliver the tasks assigned, including on-the-job technical & soft skill training and development.
• Induct all new recruits on the complete services offered by Accounts Services and how their role contributes to the overall delivery of the Group Operations vision and mission.

Business Efficiency

• Manage the workflows efficiently with the resources available without compromising on the risk and services.
• Provide improvement suggestions to enhance the quality and efficiency in our work resulting in the best customer service.
• Maintain a highly efficient turnaround time.

Qualifications :

• Bachelor's Degree preferable in Commerce, Banking, Finance, or Economics.
• 5 Years relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the function.

Remote Work :

No

Employment Type :

Part-time