Room Attendant

Roles and responsibilities

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your role and your responsibility to fully support all learning and development activities.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• To carry out any additional duties requested by management, related to hotel operational activities.
• Ensure occupied and vacant guestrooms are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory colleagues during initial training
• Remove all soiled linens and towels from room and handover to housemen or dispose in linen chute
• Thoroughly clean guest bathrooms, bathroom walls, bathtub, shower, water closet using the suggested chemicals. After cleaning, dry all areas, fixtures and surfaces.
• Arrange all toiletries straightened on a piece of cloth in occupied guestrooms
• Replenish all amenities and terry items
• Efficiently make bed to meet appearance standard as demonstrated
• Arrange all clothing items in occupied guestrooms, folded neatly according to standard as demonstrated
• Upkeep and clean guestroom and bathroom and include all inside windows and mirrors
• Remove all room service trays from guestroom hallways and/or corridor and bring to back landings and call for pick up
• Vacuum the guestroom’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task
• Ensure to sign in and out for your keys and your hand-held device on a daily basis
• Hand over any special requests to the incoming shift leader or respective manager
• Report any suspicious persons or items in the guest rooms/ corridors
• Recognize and report all missing, damaged or substandard furniture, fixtures and equipment
• Ensure that all electronic devices (television, remote controls, stereo, lamps, and telephones) are working properly
• Evaluate work assignment and prioritize work load according to guest requests
• Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file
• Follow all MOQA, LQE, LQA, Forbes & FLHSS&E standards at all times
• Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards
• Return all articles left by guest to Lost & Found and adhere to Lost & Found policy
• Adhere to Do Not Disturb policy
• Other duties assigned by the Executive Housekeeper and Assistant Executive Housekeeper

Desired candidate profile

1. Attention to Detail

• Thorough Cleaning: Ensuring all areas of the guest room (including bathrooms, beds, floors, and furniture) are cleaned and maintained to the highest standards.
• Spotting Issues: Noticing any maintenance issues (e.g., broken fixtures, stains, etc.) and reporting them to the appropriate department.

2. Time Management

• Efficiency: Ability to clean rooms quickly and efficiently while maintaining a high level of quality.
• Prioritization: Managing time effectively to ensure that rooms are cleaned and ready for new guests or at scheduled times (especially in high-turnover environments).
• Multitasking: Handling multiple tasks at once, such as dusting, changing linens, vacuuming, and replenishing toiletries.

3. Physical Stamina and Endurance

• Manual Labor: The role often involves physical tasks like lifting heavy items (such as mattresses or laundry), bending, and standing for long periods.
• Endurance: Ability to handle repetitive tasks efficiently, such as making beds, cleaning bathrooms, and vacuuming rooms.

4. Organization and Systematic Work Approach

• Room Preparation: Ensuring each guest room is prepared according to the specific standards of the hotel or resort (e.g., making beds, replacing linens, replenishing toiletries).
• Stock Management: Keeping track of housekeeping supplies (e.g., towels, toiletries, cleaning products) and ensuring rooms are stocked properly.
• Cleaning Equipment Use: Knowledge of how to use cleaning equipment like vacuums, mops, and floor scrubbers, and ensuring that equipment is maintained and in good working condition.

5. Guest Service Orientation

• Friendly Attitude: Demonstrating a welcoming, respectful, and professional demeanor when interacting with guests or colleagues.
• Handling Guest Requests: Responding to guest requests for additional items (e.g., extra pillows, towels, or special amenities) quickly and efficiently.
• Confidentiality and Respect: Being aware of guest privacy, and ensuring that all guest items are handled with care.

6. Communication Skills

• Effective Communication: Communicating effectively with guests, supervisors, and other hotel staff, especially if there are any guest issues or maintenance requests.
• Clear Reporting: Accurately reporting any issues in guest rooms (e.g., maintenance problems or lost property) to supervisors or management.