IT Infrastructure Administrator

• Advising systematic knowhow of procedures operations and work instructions
• Own and drive customer escalations for reactive support delivery
• Diagnose and troubleshoot technical issues including account setup and network configuration.
• Diagnose and resolve basic hardware and software problems.
• Follow up with users to ensure timely resolution of their issues and maintain a high level of user satisfaction.
• Escalate unresolved issues to higher-level support teams
• Good knowledge of ITSM tools.
• Checking systems and equipment for substandard performance or malfunctioning
• Fixing systems and equipment problems
• Setting up of Peripherals (i.e. Laptop/Desktop/Printers) as per the compliance and policy.
• Good knowledge of backup software like Synology.
• Good knowledge about Office 365.
• Good knowledge of Firewalls (i.e SonicWall)
• Good knowledge about Cisco Switching and Routing
• Good Knowledge in Active Directory Management DNS & DHCP
• Identifying performance problems and malfunctions.
• Maintaining hardware and corresponding documentation of fixes notes and recommendations
• Managing routine preventive procedures; maintaining and monitoring network security
• Analyzing and resolving faults.
• Monitoring network environments and proactively maintain infrastructure to prevent failures
• Updating process procedure and other documentation
• Log and follow up issues with Vendors
• Perform health system checks on areas of responsibility
• Designing, deploying, maintaining and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives
• Ensured adherence to the SLA within the network
• Responsible for monitoring and tracking IT assets.

Qualifications :

• Bachelor of Computer Engineering or equivalent.
• Certifications in ITIL, Microsoft, and Cisco.

Additional Information :

Skills & Professional Requirements:

• Deep System and Storage management understanding.
• Network Management understanding.
• Familiarity with ITIL and its applications.
• Work with reports and root cause analysis.
• Maintain documentation
• Vendor negotiation
• Maintain system and storage.
• Maintain and ensure network operations.
• Monitor vendor SLAs.
• Work with vendors for solution and their support.

Experience Requirements:

• Minimum of 10 years of experience in managing the ICT environment. Certification in ITIL, Microsoft, and Network technologies is recommended.

Attributes and Behaviours:

• Strong verbal and written communication skills and a demonstrated competency to interact with people at all levels of the organization.
• Highly developed organizational skills are required.
• Ability to maintain and manage information of a confidential or sensitive nature.

Remote Work :

No

Employment Type :

Full-time