Housekeeping Attendant

Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style.

PURPOSE OF POSITION

To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.

KEY ROLES & RESPONSIBILITIES

1. Cleans and maintains areas of responsibility according to set standards and procedures
2. Replenish guest supplies
3. Ensure guests requests are promptly and courteously met
4. Report damage or malfunction in hotel rooms/areas to Supervisor
5. Maintain equipment in a proper state of cleanliness and repair
6. Maintain a section room report as well as a daily productivity report
7. Attend daily briefings with supervisor and takes on daily assigned tasks
8. Reports lost and found articles to the housekeeping office immediately
9. Handle guest complaints, reporting them to Supervisor immediately
10. Report unusual behavior/activities in guestroom, floors/public areas to Supervisor
11. Record room status in allocated section accurately
12. Comply with hotel’s health, safety and hygiene policy
13. Adhere to personnel grooming and hygiene standards
14. Attend meetings and training sessions as required
15. Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
16. Fully understands the difference in guest levels (VIPs) and Room Categories
17. Must adhere to all Lost and Found procedures
18. Proper follow up of HK SOPs
19. Must comply with all fire evacuation procedures and first aid trainings
20. Must comply with Raffles grooming standards
21. To attend proper trainings and have best conduct at work

PERSONAL ATTRIBUTES

1. Good organizational skills
2. Good level of engagement with guests
3. Good knowledge of Housekeeping Operations

QUALIFICATIONS

1. Secondary education
2. Good Housekeeping knowledge

EXPERIENCE

1. Minimum 2 years experience in a similar capacity in a luxury hotel environment

Additional Information

Raffles Dubai
Sheikh Rashid Road, Wafi
121800 Dubai, United Arab Emirates