Operationalization of the Voice of the Customer, create and embed feedback loop into the product cycle.
Translate feedback data into digestible formats to drive continuous product improvement.
Play an active role in product launches and implementation, aligning stakeholders together in terms of timelines and information.
Run product experimentations to allow Product team to continue making data-driven decisions.
Focus on improving the operations of how products are built through process refinement and creation.
Investigate and optimize triage bug reports by automation and comprehensive product documentation.
Hold a bachelor's degree or have comparable experience in Product Operations, Strategy & Ops or as a Product Specialist.
Comfortable at dealing with ambiguity and excel at problem-solving.
Experience in managing stakeholders from different departments or tribes.
Optimize products post rollout, to drive continuous improvement.
Obsessive with improvement, things can always be better.
Familiar with agile software development and related tools.