Customer Sucess Manager - Consumer Insights

RESPONSIBILITIES

Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.

Adept in independently handling all stages in a Customized Market Research Project:

1. Responding to RFP / Proposal Design (Objective Research design Sample design costing)
2. Project Launch
3. Questionnaire design
4. Presentation preparation and sharing insights with client

Account Management
Team management
Business development
Maintain an accurate, complete, up-to-date, and insightful client business profile to be shared with senior management.
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and responses to special requests.
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposals and credentials.
Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets.
Identify and recommend enhanced and new services that answer clients' business needs and build and maintain ongoing relationships with the identified key persons within the client organization.

A LITTLE BIT ABOUT YOU

Postgraduate or MBA from a well-known institute
At least 5 years experience in Quantitative Consumer Insights role
Strong Client Focus and Proactiveness
Working knowledge of statistics and multivariate analysis
Working knowledge of research techniques and methodologies

Qualifications:

• Proactive.
• Able to influence and persuade.
• Strong customer service and interpersonal communication skills.
• Ability to analyze and interpret data in a challenging and insightful manner.
• Strong and articulate verbal and written communication skills.
• Efficient time management ability to multitask and detail-oriented.
• Displays maturity and creative problem-solving skills in handling crises.
• Recommend improvements in work processes within area of responsibility.
• Analyses and interprets financial information to ensure the achievement of business targets and early identification of issues/crisis.

Additional Information:

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms, NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the world's population.

For more information visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients' communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action Employer making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center.

Remote Work: No

Employment Type: Full-time