Guest Service Center Agent

Speaks clearly, distinctly, and with a friendly courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.

Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events.

Answers incoming calls and directs calls to guest rooms, staff, or departments through the switchboard or PBX system.

Places outgoing calls and receives guest messages, delivering them to the guest.

Logs all wakeup call requests and performs wakeup call services.

Provides information about hotel services to guests and understands the telephone operator board or PBX switchboard operations.

Provides paging services for hotel guests and employees and knows what action to take when an emergency call is required.

Assists in reporting telephone equipment or service complaints and problems while following telephone etiquette.

Trains or assists with training new telephone operators in the performance of job duties.

To be fully aware of and adhere to health and safety fire and bomb threat procedures.

Multitasking abilities will always come in handy as a switchboard operator may be asked to do other jobs as well.

Must be polite and courteous while answering the phone.

Open and close telephone functionality on the hotel front office software.

Keep records of calls placed and received by all departments and record the call charges.

Update directory information on the front office software.

Process guest wakeup calls.

Qualifications:

1 year experience in Rooms or related professional area within a luxury hotel.

Proven track record in high-class lifestyle resort hotels.

Remote Work:

No

Employment Type:

Full-time