Bar Captain

Roles and Responsibilities

1. Overseeing Bar Operations:

   • Ensure the bar runs efficiently, with all aspects of service meeting high standards.
   • Manage the smooth flow of drink orders, including prioritizing high-demand times, and coordinating with servers and kitchen staff.

2. Managing a Team of Bartenders:

   • Lead and supervise bartenders and bar staff, ensuring they perform their duties effectively.
   • Train new bartenders, monitor their progress, and offer feedback for improvement.
   • Set performance goals for the team and provide ongoing guidance and motivation.

3. Customer Service and Engagement:

   • Ensure all guests are satisfied with their service, engaging with customers to create a positive, memorable experience.
   • Resolve any customer complaints or issues promptly and professionally.
   • Create a friendly and welcoming atmosphere to enhance the overall bar experience.

4. Inventory and Stock Management:

   • Monitor bar stock levels and order supplies as needed to prevent shortages.
   • Ensure that alcohol, mixers, garnishes, and glassware are well-stocked and organized.
   • Implement systems for tracking inventory usage to minimize waste and optimize cost management.

5. Creating and Updating Drink Menus:

   • Develop new drink specials, seasonal menus, or cocktail lists that attract guests and keep the bar offering fresh and exciting.
   • Update the menu regularly based on trends, customer preferences, and seasonal availability.

6. Financial Management:

   • Ensure the bar operates within budget, with costs and expenses being tracked and minimized.
   • Handle cash management, including opening and closing tills, processing payments, and ensuring that tips are properly distributed.
   • Report daily sales and inventory status to management.

7. Ensuring Compliance with Regulations:

   • Ensure that all staff follow safety protocols, including responsible alcohol service, checking IDs, and adhering to health regulations.
   • Maintain a clean and safe working environment in the bar, ensuring all safety and hygiene standards are met.
   • Monitor the behavior of customers and intervene if necessary to prevent any dangerous or disruptive situations.

8. Promoting the Bar and Special Events:

   • Promote new drinks, special events, or themed nights to attract customers and increase sales.
   • Assist in marketing efforts by suggesting promotions or working with social media teams to highlight special offers or events.

Qualities of a Successful Head Bartender

• Leadership Skills: Ability to manage a team, motivate staff, and ensure efficient bar operations.
• Exceptional Customer Service: Strong focus on providing high-quality service to every guest.
• Organizational Skills: Strong attention to detail, ensuring inventory is maintained, orders are filled correctly, and the bar remains clean and organized.
• Adaptability: Ability to work efficiently in a fast-paced, high-pressure environment, especially during busy hours or events.
• Creative Flair: Innovation in drink creation and presentation, always staying ahead of trends and customer expectations.
• Strong Work Ethic: Consistency, reliability, and professionalism in every aspect of the role.

Desired Candidate Profile

The ideal candidate must have a minimum of 5 years’ experience in hospitality with a minimum 1-2 years’ experience in a Captain or Supervisor role with a proven track record of working within a celebrity branded or brand partner restaurant. The successful candidate must possess excellent communication skills, have experience in working within a fast-paced environment, supervising large diverse teams and can work under pressure. As a brand ambassador for Carbone and Atlantis Dubai, you will build an excellent rapport with your team and our guests.