Client Concierge

Responsibilities

1. Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements.
2. Responsible for sorting and distributing guests’ and administrative mail.
3. Provides information pertaining to all hotel services, local places of interest, restaurants, doctors, sightseeing tours, and any other information likely to be of interest to guests.
4. Recommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.).
5. Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
6. Coordinates the paging of guests in the lobby and Food & Beverage outlets.
7. Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times.
8. Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movements.
9. Ensures that all Concierge, Doormen, Valet, and Bell staff are neat, clean, and punctual at all times and that they perform the tasks assigned to them promptly and efficiently.
10. Handles problems associated with guests and liaises with department heads or executive management in the absence of the Director of Rooms.
11. Works with the Director of Rooms in preparing the department’s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget.

Qualifications

PERSONAL ATTRIBUTES

1. Good English language verbal communication skills.
2. Strong leadership and teamwork skills.
3. Solid interpersonal skills; able to ascertain and effectively address guest/employee needs.
4. Ability to promote positive relations with hotel residents and patrons.
5. Ability to exercise good judgment with difficult guests.
6. Understanding and ability to work in a multi-cultural environment.
7. Ability to work with constant interruptions with a high degree of professionalism.
8. Ability to prioritize and organize work assignments; delegate work.