Beauty Consultant

Position Purpose

Create an addictive experience for our clients ensuring sales in accordance with our DNA, Sephora Attitude and meeting the objectives set by the Store Manager/Director.

OUR Manifesto

Our Manifesto at Sephora, we stand together, and we stand for something more.

For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty.

We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious.

We are united by a common goal - to reimagine the future of beauty.

Reimagine your future, with Sephora.

Our Value Proposition

We have a powerful culture that fuses aspirations, uniqueness, authenticity and valued by each and every Sephora member:

1. Beauty & Beyond: We reimagine beauty by inspiring our customers, empowering people and helping them become the best versions of themselves.
2. Creativity Unleashed: We encourage exploration, innovation and having fun.
3. Endless Evolution: At Sephora you are empowered to choose your own path and accelerate your growth.
4. Boldly Authentic: We celebrate diversity and embrace your unique and winning spirit.

Key Accountabilities

Client Experience

1. Win clients loyalty.
2. Welcome, listen to, understand, shape, and satisfy client needs, exceeding their expectations.
3. Share knowledge to build trust and repeat business.
4. Introduce complimentary services to the client and assist to uplift the average basket sales.
5. Apply Sephora Attitude with the use of digital tools to enhance the client’s experience.

Education & Demonstration

1. Assist and guide clients on the most appropriate range of products, according to their needs and skin type.
2. Support your store team in explaining and demonstrating new products to the clients.
3. Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
4. Make sure to set example and be always a role model.

Sales

1. Use the Sephora Attitude & selling techniques to build and maximize each client's basket.
2. Contribute to achieving store monthly turnover.
3. Contribute to the store commercial and operational KPIs.

Operations

1. Apply the policies and procedures according to Sephora standards.
2. Support your store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
3. Assist your store in all departments where necessary (cash, operations other axis).
4. Contribute to the overall store image through cleanliness and product restocking.
5. Contribute to improving on audit finding.

Know How

Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at/with Sephora University, in your store and by connecting and actively using our digital training platform.

Job Holder Profile

Experience

1. Proven successful sales and services in store.
2. Minimum 1 to 2 years’ experience in sales.
3. Passion for beauty.

Languages

1. English – minimum intermediate level.

Competencies

1. Strong selling techniques.
2. Good communication skills.
3. Punctual.
4. Innovative.