Waiter, Waitress

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

You will enjoy My Meli Rewards, which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. In addition, enjoy the My Meli Benefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meli as we are of you.

We are excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, which is highly sought after, especially amongst the GCC clientele. Additionally, you can stay in our beautifully curated suites with a view of the greenery. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and over 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. If you're looking for relaxation and rejuvenation, then you will love the world-class treatments available at the Samana Spa, or the wellness classes offered in our large recreation center. And when it comes to dining, you will be spoilt for choice with three delightful restaurants to choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and 25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up the tranquility of the lush estate while enjoying spectacular views of the dramatic Dubai skyline.

At Melia Desert Palm, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

Responsibilities

• Work as a team with colleagues in all departments to ensure timely service and a smooth running operation.
• Understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, operation, personal discipline, and grooming.
• Offer a consistently warm, professional welcome and farewell to guests and clients on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.
• Have the bill ready when requested and strictly follow set procedures for collecting payment for restaurant bills, depending on the method of payment.
• Check out with your Supervisor before leaving your station or floor.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
• Have full knowledge of the service and facilities provided by the hotel to answer any questions the guests may have.
• Follow all safety policies to ensure a safe work area.
• Follow all reasonable work-related requests made by a Supervisor or Manager which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel.
• Maintain your station in accordance with the standard at all times.
• Develop a complete knowledge of the menus.
• Learn and correctly use the Point of Sale equipment and follow the procedures.
• Maintain strict security measures when entering guest rooms to respect the privacy rights of our guests.
• Actively participate in all training meetings to continually develop professional skills and increase guest satisfaction.
• Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Carry out all instructions and tasks assigned by the position's immediate superior, as well as any other responsibilities as required by the role.

Job Specifications:

• Must have at least 1-3 years experience
• High School Degree or Equivalent
• Hands-on experience with cash register and ordering information system
• Attentiveness and patience for customers
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts