Patient Experience Manager (Cheshire)

We’ve been made aware recently of individuals impersonating HCA Healthcare UK colleagues as part of a fraudulent job scheme. Please be aware that HCA Healthcare UK would never ask for payments to secure a job offer, visa or work permit. If you are ever in any doubt about the validity of your job application / offer you can contact our recruitment team directly via email at careers@hcahealthcare.co.uk

Patient Experience Manager
The Portland Outpatients - Cheshire, Hale, WA15 9GN
Full time, 37.5 hours per week

Monday to Friday, 8:30am– 5:00pm, with the potential for one late clinic per week from 12:00pm - 8:00pm. Saturday from 9am to 4pm and Sunday from 10am to 2pm, once a month on average

Permanent

Competitive salary + excellent benefits

We are looking for a Patient Experience Manager to ensure the smooth running of the Facility on a day-to-day basis. You will be responsible for coordinating Front of House ensuring that reception is covered during core hours and managing administration staff and processes. You will also coordinate Facility site maintenance & management and will be responsible for ordering & managing office supplies. You will also provide administrative support to the Managing Director and Practice Manager.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Oversee and cover Front of House area, ensuring reception is covered for core working hours, covering lunch breaks and holidays.
• Ordering all new office equipment & stationery supplies as required, liaising with Director/Finance Department on office expenditures.
• Facilitate & coordinate local onboarding induction for all new starters, working closely with the Practice Manager.
• First point of call for general local Facilities matters – raising & overseeing job requests as required.
• Maintaining the condition of the office, furniture & non-clinical equipment - arranging necessary repairs as required via Engineering Central/Service Now.
• Health & Safety Site Representative – complete regular site walkarounds, required audits, attend Quarterly meetings set by THSC leads. Provide H&S updates at internal meetings. Oversee training and appointment of site Fire Marshals.
• Support the Managing Director and Practice Manager with any additional administration tasks that may arise.
• Maintain all Site Noticeboards ensuring all messages and information is up to date, accurate and relevant – assist CNO and HR with preparation and distribution of Corporate posters.

A full job description can be provided upon request.

What you’ll bring:

• Office management experience within a healthcare setting.
• Customer care awareness and experience delivering exceptional service.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual.
• Kindness and compassion: We treat people with kindness and compassion.
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.