User Experience Researcher

Roles and Responsibilities

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or any related field.
• 12+ years of relevant experience in consumer-facing business domains.
• Expert in Quantitative research (Log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, and statistical concepts).
• Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing).
• Comfortable with planning, scoping, conducting, analyzing, and communicating research.
• Experience in evaluating, negotiating, and working with external research vendors.
• Able to describe user problems and business opportunities to various stakeholders by leveraging both quantitative and qualitative data.
• Ability to demonstrate critical thinking beyond business requests.
• Great storyteller and communicator, able to speak fluently to business people, product teams, designers, engineers, and other stakeholders in English.
• Enjoys collaborative work in a dynamic, data-driven, and creative environment.

Responsibilities:

• Translates business problems into research projects and programs that go deep or wide across the business.
• Develops and delivers research insights answering key questions that inform internal stakeholders and other disciplines to make decisions at the company, BU, and Product-level.
• Leads end-to-end research activities (objectives, hypotheses, methodology, execution, findings, communication), both individually and by coordinated efforts.
• Collaborates regularly with Principals in other verticals to create processes and knowledge sharing that benefit the larger UX Research organization.

Desired Candidate Profile

• Translates business problems into research projects and programs that go deep or wide across the business.
• Develops and delivers research insights answering key questions that inform internal stakeholders and other disciplines to make decisions at the company, BU, and Product-level.
• Leads end-to-end research activities (objectives, hypotheses, methodology, execution, findings, communication), both individually and by coordinated efforts.
• Collaborates regularly with Principals in other verticals to create processes and knowledge sharing that benefit the larger UX Research organization.

Research Skills:

• Research approach; creating alignment considering the pros and cons of various research methodologies, techniques, and tools for high-quality craftsmanship and results to advance business objectives.
• Ability to drive cross-functional collaboration via research insights/activities.
• Innovation on approach to primary research efforts, data triangulation, and research communication.
• Proven ability to lead a complex program of research that impacts multiple business areas.

Communication & Collaboration:

• Collaborates and leads projects across all types of cross-functional groups, bringing the voice of consumers and partners.
• Shows excellent communication skills; tailored communication style for different audiences, concise and to the point.
• Develops and implements agreed standards of research excellence across the organization.