Team Leader RB-Branch (Outsource) | Abu Dhabi, UAE

Team Leader RB-Branch (Outsource)

ADIB - Abu Dhabi Islamic Bank
Abu Dhabi, United Arab Emirates

Job Description

Role: Team Leader (RSS)-PF
Location: Abu Dhabi

Role Purpose:

• Managing a Team and ensuring that overall responsibilities are achieved while projecting the warm image of ADIB and increasing the bank's visibility in the Financial Market.
• Developing new strategies for the business for the respective area and building suitable plans to increase the business.

Key Accountabilities of the role

Main Responsibilities:

• To ensure that the set targets are met/exceeded on time.
• Ensure the Team fully adheres to ADIB policy and procedure on day-to-day business management.
• Ensure adequate leave plans for the team and execution of the same effectively.

Daily/Weekly Responsibilities:

• Ensure business proposed/booked under ADIB policy and procedure with Shari'a compliance.
• Monitor day-to-day activities of IFE's and ensure appropriate business management/control is in place.
• Coach Team on day-to-day business activities, guiding them to achieve monthly goals.
• Review and recommend standard credit applications and ensure authenticity of the critical documents (MRF, identification documents, Bank statements, etc.).
• Update the leads status on time; ensure status updates before leaving your desk for the day.
• Ensure daily attendance; if there is regular absenteeism then escalate to SM.
• Ensure disbursement files are in order prior to forwarding the file to RFO, by cross-checking customer's original documents against copies. Files must be sent to RFO immediately or within the next working day.
• Ensure proper handover of all customer-related files/documents prior to staff's leave or in the event of resignation/termination, and arrange proper follow-up/closing of each case.
• Handle customer complaints directly; do not let IFE's handle complaints directly at any point.
• Ensure all IFE's are aware of products, policies & promotions of ADIB and keep them updated on changes.
• Open business channels for IFE's by visiting potential employers/high net worth customers and introduce them to IFE's.

Monthly Responsibilities:

• Motivate high achievers by recognizing them in team meetings; also provide opportunities for other staff to grab top positions by creating healthy inter-team competition.
• Recognize staff training requirements while evaluating their monthly performance.
• Arrange IFE training/coaching based on recognized areas of weakness and maintain track; escalate to SM if hopeless.
• Recommend disciplinary action for those showing no improvements.
• Support SM on Al Khair STL/Settlement/Clearance/STL, based on calls.
• Visit 2 ministries/Departments/Listed companies and provide a report to SM.

Annual Responsibilities:

• Conduct annual appraisals and recommend staff recognition.

Specialist Skills / Technical Knowledge Required for this role:

• Familiarity with Core Banking and Application sourcing systems.
• Outlook/Email/HR system exposure.