Relationship Manager

Responsibilities:

To assist Relationship Managers in addressing customer queries on the Bank's products and seeking solutions to their requests.

To perform other tasks as assigned by Relationship Manager & GRM.

Ensuring that all related documentation is processed in accordance with the policies established and implemented by the Bank.

Perform administrative activities related to customer management while working in a team.

Proactively liaise with customers in the management and resolution of problems and requests.

Ensure the quality of the work carried out, as well as compliance with deadlines, intervening operationally in urgent transactions.

Ensure the proper management of customers, guaranteeing internal compliance with the Bank's provisions for the regulatory framework as well as the Bank's other operating processes.

Support Relationship Managers in assessing the management trends and economic performance of the reference customer and activating the necessary corrective actions.

Skills & Qualifications:

• Bachelor's degree or postgraduate in Economics/Marketing/Business/Law or related field
• Understanding of documentation and operating processes
• Computer literacy
• Good command of English
• Customer and detail oriented
• Analytical skills
• Familiarity with local laws, banking regulations, and practices is an added advantage
• Ability to understand and exploit financial information and databases